Frequently Asked Questions ACEC Washington NetForum
Q: I don’t have a login for registering. How do I get one?
A: The NetForum database is based off of a user’s corporate email alias. Many members are already in the system, so it is likely you have a login, but just need the password. By requesting your login information from ACECWA, you can log in without creating a new account.
Q: I’ve never attended an ACECWA event, so I’m sure they don’t have my information. What do I do?
A: You can create a new account, using your work/corporate email. This enables you to be tied to your employer to receive membership pricing for events. Once you create a new account, ACECWA will manually link your account to the corporate account, enabling the member pricing. ACECWA tries to link accounts within one business day.
Q: Can I use my personal email to set up my account?
A: We prefer to use corporate emails, since it is easier to identify if the user belongs to a member firm.
Registering for Events
Q: I’m not receiving member pricing. Why not?
A: If your account is newly created, or your firm is a new member, ACECWA has to manually “flip the switch” to enable member pricing.
Q: How do I register someone else from our organization for an event?
A: When registering for an event, select the “Group Registration” option. This process allows the user to select individuals within your firm for registration. This list is limited to the names in our database that are linked to your firm. If someone is not showing up on the list, contact ACECWA for assistance.
Q: How do I register someone who’s not listed in my organization?
A: If an individual isn’t listed in your organization, that person needs to set up an account in the database. Please remember that new accounts will require ACECWA to manually link the new account to the organization. ACECWA tries to link accounts within one business day.
Q: Can I choose to be billed for the event?
A: Yes, NetForum allows for a “Bill Me” option. When checking out, you will be asked a method of payment- “Credit Card” is listed by default. This can be changed to “Bill Me” and you will be allowed to pay by check. You will get an event registration confirmation via email, and this email doubles as your invoice. Please use this to submit your payment.
Q: What do I do if I haven’t received an invoice?
A: The event registration email includes the transaction and doubles as an invoice. Please use the email to submit payment. If your firm’s internal billing processes require a different format, ACECWA will mail an invoice.
Q: Why hasn’t the “Bill Me” option been available previously?
A: The “Bill Me” process was removed because few firms needed it, and it reduced resources. With invoicing, ACECWA had to print and mail an invoice, and the registrant/firm had to mail a payment. Eliminating the invoicing saved time and money, not to mention ecological-friendly.
Q: How can I change or substitute a person who’s already registered and can’t make the event?
A: You can send a request to substitute an event attendee to ACECWA to Michael (Michael@acec-wa.org). Note that the invoice will not change, nor will another invoice be generated.
Editing Online Information
Q: How do I change my personal online information?
A: Log in to ACECWA’s NetForum and click “My Information” on the left. Then click on “Edit Information” to change your address, title, emails, and other information.
Q: How do I change my organization’s online information?
A: Online organization information can only be changed by the primary contact of the organization. The primary contact can edit the information by going into “My Information” and then clicking on the organization. Optionally, information needing to be changed can be emailed to ACECWA to Michael@acec-wa.org.